TCG1. Who we are and what this policy covers
TCGKeep ("TCGKeep", "we", "us" or "our") is a trading card collection application operated from Australia. This policy applies to the TCGKeep mobile application, web application, website, and related services (together, the "Service").
By using the Service, you acknowledge the practices described in this policy. If you do not agree, please do not use the Service.
2. Information we collect
Account and profile information
When you create an account, we collect information such as your email address, username, authentication credentials, account identifier, and account creation date. If you sign in with Google or Facebook, we receive the identifiers and basic profile information that the provider makes available with your permission. We do not receive your social account password.
Collection and card information
We store the information you add to your collection, including cards and sealed products, collection folders, quantities, notes, grades, purchase prices, acquisition dates, wish-list entries, and collection-sharing settings. This includes separate acquisition dates and related details for duplicate cards where you provide them.
Card photos and scan data
When you scan, identify, import, or grade cards, we process the images you submit, selected crop boundaries, image metadata, extracted card text, recognition results, grading results, and related diagnostic information. Images may include a card's front and back. Please avoid including people, addresses, payment details, or other unrelated personal information in a card image.
Subscription and transaction information
If you purchase a subscription, Google Play or Apple processes your payment. TCGKeep and our subscription service provider receive information such as product identifier, subscription status, purchase and expiry dates, store, country, currency, and transaction or customer identifiers. We do not receive or store your full payment card number.
Device, usage, and security information
We may collect IP address, device and operating-system information, app version, request and error logs, authentication and session records, push notification tokens, and information used to protect the Service from abuse, diagnose failures, and maintain reliability.
Device permissions
Depending on the features you use, TCGKeep may request access to:
- Camera and photos: to capture or select card images.
- Notifications: to send collection, account, or service updates.
- Location: if you choose a feature that requires it. Location is optional, and you can deny or revoke permission in your device settings.
Communications
If you contact us, we collect the information in your message and any details needed to respond to or resolve your request.
3. How we use information
We use information to:
- create, authenticate, secure, and support your account;
- sync, display, organise, value, import, and share your collection;
- identify cards and provide requested AI-assisted grading;
- calculate collection value and historical price information;
- process subscription entitlements and restore purchases;
- send notifications you have enabled;
- prevent fraud, abuse, and security incidents;
- troubleshoot errors and improve performance and accuracy;
- respond to support requests; and
- comply with applicable law and enforce our terms.
Where required by law, we rely on your consent, performance of our agreement with you, our legitimate interests in operating and protecting the Service, or compliance with legal obligations.
4. Card recognition and AI processing
TCGKeep uses a combination of image processing, optical character recognition, image matching, and artificial-intelligence services to identify and grade cards. A submitted card image and relevant card context may be sent to service providers such as Google (Gemini) or Anthropic (Claude) when needed to perform the feature you requested. Some recognition may instead be completed by TCGKeep's own hosted processing systems.
AI output is probabilistic and may be incorrect. Identification, grading, and valuation results are informational estimates and should be reviewed before you rely on them for a purchase, sale, insurance, or professional grading decision.
Third-party AI providers process submitted data under their own service terms and privacy commitments. TCGKeep does not sell card images or use them for advertising.
6. Storage, retention, and international processing
We retain account and collection information while your account is active and for as long as reasonably needed to provide the Service. Card images and grading records may be retained with your collection so you can access scan and grading results. Security logs, backup copies, transaction records, and records required for legal or accounting purposes may be retained for a limited period after account deletion.
TCGKeep and its service providers may process information in Australia and other countries. Those countries may have privacy laws different from the laws where you live. We use reasonable contractual, technical, and organisational safeguards for such processing.
7. Security
We use reasonable administrative, technical, and organisational measures designed to protect information, including encrypted network connections, access controls, secured authentication tokens, and restricted access to stored card images. No online service can guarantee absolute security.
You are responsible for keeping your login credentials confidential and for contacting us promptly if you believe your account has been compromised.
8. Your choices and privacy rights
Depending on where you live, you may have the right to:
- access or correct your personal information;
- request deletion of your information;
- object to or restrict certain processing;
- withdraw consent where processing relies on consent; and
- make a complaint to an applicable privacy regulator.
You can manage camera, photo, location, and notification permissions in your device settings. You can also delete individual collection items or clear your collection within the Service.
9. Account and data deletion
You can permanently delete your account from the TCGKeep app by opening Profile, selecting Delete Account, and confirming the request. This deletes your account and associated collection data, including stored collection images and grades, subject to the limited legal, accounting, security, and backup retention described above.
If you cannot access the app, email support@tcgkeep.app from the address associated with your account. We may need to verify that you control the account before processing the request.
Deleting TCGKeep does not automatically cancel a paid subscription. Manage or cancel subscriptions through the store account used to purchase them.
10. Children's privacy
TCGKeep is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information without appropriate permission, contact us so we can investigate and delete it.
11. Changes to this policy
We may update this policy to reflect changes to the Service, our providers, or applicable law. We will post the revised policy at this URL and update the effective date. Where a change is material, we may also provide notice in the app or by another appropriate method.
12. Contact us
For privacy questions, requests, or complaints, contact:
TCGKeep Privacy
Australia
Email: support@tcgkeep.app
We will review privacy complaints and respond within a reasonable period. You may also have the right to contact the privacy regulator in your jurisdiction.